Reseller Shipping Policy
Order Value: Based on net invoice after discounts.
Under $200: $11.95 shipping fee.
$200 & Up: Free standard delivery.
Orders over 150 lbs.: Ships via LTL truck (7-day lead time).
Outside Contiguous U.S.: Longer timelines may apply.
Fast Processing: Small parcel orders ship the business day after we receive the order.
Refused Packages: Shipping charges apply.
Reseller Return Policy
Report Issues Fast: Notify us of shipping discrepancies at delivery or within 5 business days. Contact Customer Care at 1-800-225-9245 or NWCare@NaturesWay.com.
Returns: Items can only be returned for verified shipment errors or quality concerns. Non-defective products (discontinued, overstocked, expired) are not eligible.
Shelf Life Promise: All products ship with ample shelf life. Details available upon request.
Authorization # Required: Every return needs a Product Return Authorization Number (PRAN).
Quality Check: Returned items are inspected and quantities verified.
Fraud Protection: We reserve the right to refuse returns if fraud or abuse is suspected.
Frequently Asked Questions
I have a question, who can help me?
I have a question, who can help me?
We'd be happy to help. Please call our Customer Care Team at 1-800-225-9245 or email us info@naturesway.com with any questions you may have.
I'd like to know more about selling Nature's Way products.
I'd like to know more about selling Nature's Way products.
Please review our Authorized Retailer Policy, and then complete the Authorized Resellers Registration form.
I'd like to sell your products on my website. What do I need to do?
I'd like to sell your products on my website. What do I need to do?
If you were not approved to sell Nature's Way products on your website at the time you submitted your application, please complete the Internet Sellers Application.
What are the invoice terms and conditions for Nature's Way resellers?
What are the invoice terms and conditions for Nature's Way resellers?
Terms and conditions can be found here.
Can authorized resellers make their purchases online?
Can authorized resellers make their purchases online?
Authorized resellers may call our Customer Care Team at 1-800-225-9245 or submit the Excel Order Form to info@naturesway.com. Please note that the Excel Order Form does not display your pricing. Your order net price will be included in the order confirmation.
Does Nature's Way offer a line of credit to buyers?
Does Nature's Way offer a line of credit to buyers?
If you are interested in applying for Nature's Way credit, please download and complete the credit application. Credit Application
I'm tax exempt, but I am paying taxes on my order. What do I need to do?
I'm tax exempt, but I am paying taxes on my order. What do I need to do?
Please review our Tax Exemption Resources for details on the required documentation. Once you have this information, please email us at info@naturesway.com.
I am an international seller. How do I become an authorized reseller?
I am an international seller. How do I become an authorized reseller?
Please visit naturesway.com/global.
I'm a healthcare practitioner that wishes to sell products at my clinic. Are there any options for me?
I'm a healthcare practitioner that wishes to sell products at my clinic. Are there any options for me?
Please visit our professional line of products at integrativepro.com and then complete the application at integrativepro.com/create-an-account.
Does Nature's Way guarantee its products?
Does Nature's Way guarantee its products?
We guarantee our products are of the highest quality and safety. If for any reason you have questions or concerns, please call our Customer Care Team at 1-800-225-9245 or email us at info@naturesway.com.
Know What’s In Your Bottle
Discover the quality testing and more behind your herb, vitamin, or mineral.
