Legal

Schwabe North America, Inc. - Website Terms of Service Agreement

Date Last Modified: November 11, 2024

Schwabe North America and its subsidiaries and affiliates, including Nature’s Way Brands, LLC, ("Schwabe North America,” “we,” “our” or “us”) welcome you. The following Website Terms of Service Agreement ("Site Terms of Service") governs your use of this Internet website owned and operated by Schwabe North America (the "Site"). Please read these Terms of Service and our Privacy Policy carefully because they govern your use of the Site and our online store for our Products. The Site is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained in these Site Terms of Service and the Privacy Policy. For ease of reference, the Site and our online store are collectively called the “Services.”  

1. Agreement to Site Terms of Service

By accessing and using the Services, you agree to be bound by the terms and conditions contained in these Site Terms of Service, you acknowledge: (i) that we will process your information; and (ii) to the use of cookies and similar technologies in accordance with our Privacy Policy.  If you do not agree to the terms set out in these Site Terms of Service, you must not use the Services.

2. Your Obligations

You are required to comply with all applicable laws in connection with your use of the Services, and such further limitations as may be set forth in any written or on-screen notice from Schwabe North America. As a condition of your use of the Services, you warrant that you will not use the Services for any purpose that is unlawful or prohibited by these Site Terms of Service.

3. Privacy Policy

You agree and consent to the terms of the Schwabe North America Online Privacy Policy, a copy of which you should review by clicking here.

4. Availability of the Services

We make no representations and provide no warranties that: (i) the Services will be made available at any time or from any specific geographical location; (ii) your access to the Services will be continuous or uninterrupted; or (iii) the Services will be accessible or optimized on all browser, computers, tablets, phones or viewing platforms.  We reserve the right to suspend access to all or part of the Services for any reason, including for business or operational reasons, such as improving the appearance or functionality of the Services, content updates, periodic maintenance, or to resolve any issues of which we become aware. The Services are provided for users in the United States. Although it may be possible to access the Services from other countries, we make no representation that the Services are compliant with any legal requirements in force in any jurisdiction other than United States, or that the content available on the Site will be appropriate for users in other countries.

5. No Professional Advice

Any information supplied through the Services or by any employee or agent of Schwabe North America, whether by telephone, e-mail, letter, facsimile or other form of communication, is for educational purposes or general guidance on the use of the Services, and does not constitute medical, legal, tax, accounting or other professional advice. Health-related information provided through the Services is not a substitute for medical advice and it is important that you not make medical decisions without first consulting your personal physician or health care practitioner. The information provided through the Services and on the Site does not replace the relationship that exists between you and your physician. You should not use the information on this site for diagnosing or treating a health problem or disease. Under no circumstances will we be liable for any loss or damage caused by your reliance on information obtained through the Site.  The receipt of any questions or feedback you submit to Schwabe North America does not create a professional relationship and does not create any confidentiality privileges beyond those described in our Privacy Policy.  

6. Online Product Purchases

(a) Product Purchases. You may purchase products available on the Site. All products, specifications, descriptions, and prices are subject to change at any time without notice. Your purchase is subject to these Site Terms of Service and the Privacy Policy. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order.  In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.  

(b) Payment Information. You will be asked to enter your payment details during the checkout process. By placing an order, you confirm that the credit card you use is yours. All card payments are subject to authorization by your card issuer.

(c) Express Checkout. In addition, you can select an express check option: Shop Pay, Google Pay, or Apple Pay. When any of these payment options are selected, you are using that tool to manage payment, billing address, and shipping address.

(d) Shipping. Products you purchase through the Site will be shipped to you at the address you designate as the shipping address during the check-out process. We are not responsible for any packages that are refused or held for delivery. Refunds will not be issued for any orders that are refused by intended recipient or that cannot be delivered to due to an address error.  Currently, our Products are only available for purchase by residents of the 50 United States and the District of Columbia, and will only be shipped within the 50 United States and the District of Columbia. Free ground shipping on all orders of $35 or more. Some products may not be available to ship to some states due to applicable state laws.

(e) Return Policy. If you are not satisfied with your purchase for any reason, you may return it within 45 days of the date of your purchase for a full refund, excluding any shipping charges.  Please keep your packing slip or confirmation email for proof of purchase. We monitor return activity for abuse and reserve the right to limit or refuse returns or exchanges.

We reserve the right to request the product be shipped back to us in its original packaging at the customer’s expense and we do not assume responsibility for lost or misdirected returns. Please note that clearance items, as well as short-dated and expired product are not eligible for an exchange or refund.

7. Subscribe & Save

When you purchase a subscription you will regularly receive repeat deliveries. These are based on the subscription duration and frequency that you select. Your recurring subscription(s) will remain active until either you or Nature’s Way decides to cancel. You or Nature’s Way can terminate any recurring subscription at any time, and there will be no cancellation fee or ongoing charges after cancellation, except if a shipment in a recurring subscription has already been processed before cancellation. In such a case, the recurring subscription shipment will be canceled after that specific shipment, and you will be responsible for the payment of the last shipment.

Your payment details will be stored, and you'll be charged for each of these deliveries at your specific frequency.

If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there or from the "Manage Subscription" section of your account.

 Upon cancellation, your account created or registered with us (referred to as your "Account") will not be deleted, and you can still access your Account.

See our returns policy for more details on returns and refunds.

8. Product Use

Regulations for product use are established by country. Information contained on this site pertains only to United States, and is not intended to provide adequate information for product use. Before using any product, read and carefully observe the directions on the label.  Some products may not be available to ship to some states due to applicable state laws.

9. Links to Third-Party Services

The Services may contain links to other services ("Linked Services"). The Linked Services are not under the control of Schwabe North America, and Schwabe North America is not responsible for the content of the Linked Services, including, without limitation, links contained on Linked Services, or any changes or updates to Linked Services. Schwabe North America is providing Linked Services to you only as a convenience, and the inclusion of such Linked Services is not an endorsement by Schwabe North America in favor of any company offering Internet services, products or services on the Linked Services.

10. Copyright Rights

All copyright rights in the text, images, photographs, graphics, user interface, and other content provided on the Site, and the selection, coordination, and arrangement of such content, are owned by Schwabe North America or its affiliates, subsidiaries or third-party licensors, to the full extent provided under the United States Copyright Act and all international copyright laws. Under applicable copyright laws, you are prohibited from copying, reproducing, modifying, distributing, displaying, performing or transmitting any of the contents of the Services for any purposes. Nothing stated or implied on the Site confers on you any license or right under any copyright of Schwabe North America or any third party.

The Service and the information contained in reference herein are for informational purposes only. Any reproduction, copying, or redistribution for commercial purposes of any materials or design elements of the Services is strictly prohibited, without the prior written consent of Schwabe North America. Requests for permission to reproduce any information contained on this Site should be addressed to Schwabe North America, Inc. Attn: Legal Department, 825 Challenger Drive, Green Bay, WI 54311, e-mail: privacyquestion@naturesway.com.

Notwithstanding the above, Schwabe North America authorizes you to make one (1) electronic or paper copy of the information posted on any page of the Services, provided that the copy is used solely for non-commercial, personal purposes, and further provided that any such copy remains protected by all copyright, trademarks, service marks, and other proprietary notices and legends contained on the Service. Systematic retrieval of data or other content from the Services to create, directly or indirectly, a collection, compilation, database or directory without written permission from Schwabe North America is prohibited.

11. Trade and Service Mark Rights

All rights in the product names, company names, trade names, logos, product packaging and designs of all Schwabe North America or third-party products or services, whether or not appearing in large print or with the trademark symbol, belong exclusively to Schwabe North America or their respective owners, and are protected from reproduction, imitation, dilution or confusing or misleading uses under national and international trademark and copyright laws. The use or misuse of these trademarks or any materials, except as permitted herein, is expressly prohibited and nothing stated or implied on this Service confers on you any license or right under any patent or trademark of Schwabe North America or any third party. 

12. Submission of Questions and Release (“Ask the Expert”)

By submitting a question in response to one of our requests or questions on @natureswaybrands  Instagram stories or via our Ask the Expert submission form on the Site (“Your Question”), you grant us, our agents, affiliates, and/or related entities a non-exclusive, royalty-free, irrevocable, worldwide, perpetual, and transferable license to use Your Question, your name, and your handle (“Your Content”) in any media, including, but not limited to, on its webpages, social, marketing, third party materials, promotional materials, advertising, and any other commercial purpose without any compensation to you.  We may use, reproduce, distribute, combine with other materials, alter and/or edit Your Content in any manner in its sole discretion, without any obligation or additional permission from you. 

Your Question is deemed to be non-confidential and non-proprietary.  We are under no obligation to use Your Question. You agree to cooperate with us and sign any supporting documentation we may reasonably require, confirming our ownership, including copyright ownership and your waiver of any applicable moral rights. 

Any personal identifiable information collected in providing Your Question will be collected by us or our agent and used by us as described in these Terms and in accordance with our Privacy Policy. 

You represent and warrant to us that (i) you are 18 years old or older and a legal resident of the 50 United States; (ii) have the right to transmit Your Content; (iii) you are the copyright owner or have the copyright owner’s permission required to grant the rights to Your Content; (iv) you hold the rights necessary to grant the licenses described herein; (iv) Your Content will not violate, misappropriate or infringe any intellectual property rights, publicity rights or other proprietary rights of any third party. 

You hereby release us from any claims, damages, actions or liabilities arising from our use of Your Content as permitted herein. 

You agree to indemnify, defend, and hold harmless us from and against all losses, expenses, damages, and costs, including reasonable attorneys’ fees arising from any breach of the foregoing representations and warranties.

13. User Generated Content Terms of Service (“UGC Terms of Service”)

The "Content" refers to the photo(s), video(s), story(ies), caption and comments you posted on Facebook, Twitter, Instagram or Pinterest ("Social Media") described in the message we sent referring you to these UGC Terms of Service.  In addition, the Content may include your responses to questions we sent you in a message regarding your use of our products, any photos or videos you provide directly to us, as well as any product reviews you posted on Social Media or provided directly to us.

By responding to our message with the requested hashtag or response, you agree that we may use your Content in accordance with these UGC Terms of Service.

You represent and warrant that:

• You are at least eighteen (18) years of age or are legally considered an adult in the State or Country where you reside;
• You have full power and authority to agree to these UGC Terms of Service;
• The Content is your own original creation, you did not take the Content from another website, social media posting or elsewhere, and the Content does not contain anything that violates the rights of any person or entity;
• The Content does not contain any trademarks, logos, brand names, advertising, sponsorship, or promotional material owned by any person or entity, other than you or us;
• The Content does not contain anything illegal, defamatory, obscene or offensive;
• You have permission from any person(s) appearing in the Content to provide us with the rights to use the Content as described in these UGC Terms of Service;
• Your upload or post of the Content does not violate any applicable laws or the terms or requirements of the Social Media platform(s) where you uploaded or posted the Content;
• Our use of the Content as described in these UGC Terms of Service will not violate the rights of any person or entity and will not violate any law;
• You confirm and agree that Our use of the Content as described in these UGC Terms of Service does not and shall not require any payment to any person or entity and does not require license, authorization, approval or consent by any other person or entity; and
• You have read and you agree to comply with all of the terms and conditions in these UGC Terms of Service.

You grant us an irrevocable and unlimited right and license to use the Content (and to allow others to use the Content) including allowing us to feature your name, social media handle, accompanying text, and any images, without the payment of any royalty. You agree that you shall never withdraw this permission and license to use the Content. We may use the Content for any business purpose on our websites and social media pages, and in our digital newsletters, and any other online, digital marketing material and in any new media or technology that becomes available later in time, throughout the world, for an unlimited time. You agree that we may use, copy, , modify, alter, edit, publish, create new derivative works from, make available and display the Content (or any part of the Content) and related content, and include the Content (or any part of the Content) into other works, for any business related purposes, including but not limited to promotional and marketing purposes. You also grant us the right, at our sole choice, to use your username, real name, image, likeness, caption, location or other identifying information in connection with any use of the Content. You agree that we have no obligation to use the Content or your name or other identifying information.

You confirm that you have the consent or permission of any other person or entity that is required for our use of the Content as described in these UGC Terms of Service, including but not limited to: (a) any person who appears or performs in the Content, and (b) any person or entity who owns any rights in the Content or anything that appears in the Content. You irrevocably and unconditionally grant to us all consents or permissions of any person or entity as required by any applicable laws, including but not limited to Copyright laws and related rights laws (and all other laws now or in future in force in any part of the world) which may be required for our use of the Content and the rights you are granting us under these UGC Terms of Service.

You irrevocably and unconditionally waive (and agree not to enforce) all rights in the Content, including without limitation any moral rights or equivalent rights which you may otherwise have under any laws now existing or which become law in the future in any part of the world.

If requested, you will sign any documentation in such manner and at such location as may be required to protect, perfect or enforce any of the rights you have given to us under these UGC Terms of Service. Whether we choose to use the Content or not is solely our choice. We have no obligation to use the Content and we may remove or stop using any Content at any time, for any reason. Use of the Content does not imply our endorsement of or any affiliation with you.

We will use any personal data we receive in connection with our use of the Content in accordance with these UGC Terms of Service and in accordance with our Privacy Policy.

If you believe that the Content has been copied in a way that constitutes copyright infringement, you may provide us with written notification of your claim in accordance with the requirements of the U.S. Digital Millennium Copyright Act of 1998 and the instructions provided in these Site Terms of Service.

You shall be liable for and shall indemnify us against any and all claims, actions, liabilities, losses, damages, expenses (including reasonable legal expenses) incurred by us which arise directly or indirectly from a breach by you of your obligations, representations or warranties under these UGC Terms of Service.

These UGC Terms of Service are personal to you and may not be assigned or transferred by you for any reason whatsoever without our prior written consent. We may assign our rights and obligations under these UGC Terms of Service to any other person, in whole or in part, without consent.

A failure by us to exercise and any delay, forbearance or indulgence by us in exercising any right, power or remedy under these UGC Terms of Service (in whole or in part) shall not operate as a waiver of that right, power or remedy or preclude its exercise at any subsequent time or on any subsequent occasion. A person not a party to these UGC Terms of Service has no right to enforce any of these terms.

These UGC Terms of Service contain all the terms agreed between us regarding the Content and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

Any questions regarding these UGC Terms of Service may be directed to: Schwabe North America, Inc., Attn: General Counsel, 825 Challenger Drive, Green Bay, WI 54311.

14. Customer Ratings, Reviews, and Submissions

We welcome your reviews, comments, submissions, and any other content you submit through the Site.  By submitting any such content, you allow us to feature, such as your name, social media handle, accompanying text, and any images (collectively, “User Submissions”). 

By submitting any User Submissions, you agree that:

• You are the sole author and owner of the intellectual property rights in the User Submissions;
• All "moral rights" that you may have in such User Submissions have been voluntarily waived by you;
• All User Submissions that you post is accurate;
• You are at least 18 years old;
• Use of the User Submissions you supply does not violate these Site Terms of Service and will not cause injury to any person or entity.

You further agree that you may not submit any User Submissions:

• That is known by you to be false, inaccurate or misleading;
• That infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
• That violates any law, statute, ordinance or regulation (including, but not limited to, those governing, consumer protection, unfair competition, anti-discrimination or false advertising);
• That is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
• For which you were compensated or granted any consideration by any unapproved third party;
• That includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
• That contains any computer viruses, worms or other potentially damaging computer programs or files.

You agree to indemnify and hold us (and our officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including, but not limited to, Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.

For any User Submissions that you submit, you grant Schwabe North America a perpetual, irrevocable, royalty-free, transferable right and license to use , copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such User Submissions and/or incorporate such User Submissions into any form, medium or technology throughout the world without compensation to you.

All User Submissions that you submit may be used at our sole discretion. We reserve the right to change, condense, withhold publication, remove or delete any content on the Site that we deem, in our sole discretion, to violate the User Submissions’ guidelines above or any other provision of these Site Terms of Service.  We do not guarantee that you will have any recourse through Schwabe North America to edit or delete any User Submissions you have submitted. Ratings and written comments are generally posted within two to four business days. However, we reserve the right to remove or to refuse to post any submission to the extent authorized by law. You acknowledge that you, not Schwabe North America, are responsible for the contents of your User Submissions. None of the User Submissions that you submit shall be subject to any obligation of confidence on the part of Schwabe North America, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.

Please note that Site visitors may post content that is inaccurate, misleading, or deceptive. Schwabe North America neither endorses nor is responsible for any opinion, advice, information, or statements made by third parties. The opinions expressed by third parties reflect solely the opinions of the individuals who submitted such opinions and may not reflect the opinions of Schwabe North America.

15. Modification of These Site Terms of Service

Schwabe North America reserves the right to amend these Terms of Service at any time. You are bound by any such revisions and should therefore periodically visit this page to review the then-current Terms of Service to which you are bound. Your use of the Services after the posting of modifications to these Terms of Service will constitute your acceptance of these Terms of Service, as modified. If at any time you do not wish to accept these Terms of Service, you are not thereafter authorized to use the Services.

16. Updating Your Information

If you need to update any of your online and/or off-line contact information, please send an email to Schwabe North America Customer Care at info@naturesway.com  or a letter to Schwabe North America, Attn: Customer Care, Schwabe North America, Inc., 825 Challenger Drive, Green Bay, WI 54311.

17. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS." SCHWABE NORTH AMERICA MAKES NO REPRESENTATION OR WARRANTY OF ANY KIND WHATSOEVER RELATING TO THE SERVICE, OR OTHER CONTENT OR WEBSITES THAT MAY BE ACCESSIBLE DIRECTLY OR INDIRECTLY THROUGH THE SERVICE. SCHWABE NORTH AMERICA DISCLAIMS ANY AND ALL SUCH REPRESENTATIONS AND WARRANTIES TO THE MAXIMUM EXTENT PERMITTED BY LAW.

WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, SCHWABE NORTH AMERICA DISCLAIMS TO THE MAXIMUM EXTENT PERMITTED BY LAW ANY AND ALL (i) WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, (ii) WARRANTIES AGAINST INFRINGEMENT OF ANY THIRD PARTY INTELLECTUAL PROPERTY OR PROPRIETARY RIGHTS, (iii) WARRANTIES RELATING TO DELAYS, INTERRUPTIONS, ERRORS, OR OMISSIONS IN THE SERVICE, OR ANY PART THEREOF, (iv) WARRANTIES RELATING TO THE TRANSMISSION OR DELIVERY OF THE SERVICE, (v) WARRANTIES RELATING TO THE ACCURACY, RELIABILITY, CORRECTNESS OR COMPLETENESS OF DATA, AND (vi) WARRANTIES OTHERWISE RELATING TO PERFORMANCE, NONPERFORMANCE, OR OTHER ACTS OR OMISSIONS BY SCHWABE NORTH AMERICA OR ANY THIRD PARTY. FURTHER, THERE IS NO WARRANTY THAT THE SERVICE WILL MEET YOUR NEEDS OR REQUIREMENTS OR THE NEEDS OR REQUIREMENTS OF ANY OTHER PERSON.

SCHWABE NORTH AMERICA MAKES NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, THAT THE INFORMATION PROVIDED THROUGH THE WEBSITE WILL BE FREE FROM ERROR, OMISSION, INTERRUPTION, DEFECT, OR DELAY IN OPERATION. ANY INFORMATION ON THIS SITE IS SUBJECT TO CHANGE WITHOUT NOTICE, AND WE DISCLAIM ALL RESPONSIBILITY FOR THESE CHANGES.

18. Limitation of Liability

IN NO EVENT WILL SCHWABE NORTH AMERICA OR ITS AFFILIATES, OR ANY PARTY INVOLVED IN CREATING, PRODUCING OR DELIVERING THE SERVICES, BE LIABLE FOR ANY DIRECT, INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR ACCESS, USE, MISUSE OR INABILITY TO USE THE SERVICES OR ANY LINKED SERVICES, OR IN CONNECTION WITH ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, OR LINE OR SYSTEM FAILURE.

SCHWABE NORTH AMERICA RESERVES THE RIGHT TO ALTER THE CONTENT OF THIS SERVICE IN ANY WAY, AT ANY TIME, FOR ANY REASON, WITHOUT PRIOR NOTIFICATION, AND WILL NOT BE LIABLE FOR POSSIBLE CONSEQUENCES OF SUCH CHANGES. THESE LIMITATIONS APPLY EVEN IF SCHWABE NORTH AMERICA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.  BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SCHWABE NORTH AMERICA'S LIABILITY IN SUCH JURISDICTIONS SHALL BE LIMITED TO THE EXTENT PERMITTED BY LAW.

19. Indemnification

Upon a request by Schwabe North America, you agree to defend, indemnify and hold harmless Schwabe North America and its subsidiaries, affiliates, officers, agents, co-branders or other partners and employees from all liabilities, claims and expenses, including reasonable attorneys’ fees, made by any third party due to or arising out of your use of the Service, your violation of these Terms of Service or your violation of any rights of another.

20. Digital Millennium Copyright Act / Notice of Copyright Infringement

If you believe that your work has been copied and is accessible on this Site in a way that constitutes copyright infringement, please provide Schwabe North America's Copyright Agent with the following information:

• Identification of the copyrighted work claimed to have been infringed;
• Identification of the allegedly infringing material on the Service that is requested to be removed;
• Your name, address and daytime telephone number, and an e-mail address if available, so that Schwabe North America may contact you if necessary;
• A statement that you have a good faith belief that the use of the copyrighted work is not authorized by the copyright owner, its agent, or the law;
• A statement that the information in the notification is accurate, and under penalty of perjury, that the signatory is authorized to act on behalf of the owner of an exclusive copyright right that is allegedly infringed; and
• An electronic or physical signature of the copyright owner or someone authorized on the owner's behalf to assert infringement of copyright and to submit the statement.

Schwabe North America's Copyright Agent for Notice of claims of copyright infringement on the Service can be reached as follows: Legal Department Copyright Agent Schwabe North America, Inc. 825 Challenger Drive Green Bay, WI 54311 e-mail: privacyquestion@naturesway.com.

Any notice that fails to comply with the above requirements will not be considered sufficient notice. Schwabe North America will remove any content which infringes the copyright of any person under the laws of the United States upon receipt of such a statement (or, more specifically, any statement in conformance with 17 U.S.C. § 512(c)(3)). United States law provides significant penalties for submitting such a statement falsely.

21. Choice of Law and Forum

These Site Terms of Service shall be governed by and construed in accordance with the laws of the State of Wisconsin, excluding its conflict of law rules. You and Schwabe North America expressly agree to submit to the exclusive jurisdiction and venue of the courts in Wisconsin in all disputes arising out of or relating to the use of the Services.

22. No Waiver

The failure of Schwabe North America to enforce any provisions of these of Terms of Service or respond to a breach by you or other parties shall not in any way waive its right to enforce subsequently any terms or conditions of these Terms of Service or to act with respect to similar breaches.

23. Miscellaneous

You agree that no joint venture, partnership, employment, or agency relationship exists between you and Schwabe North America as a result of these Terms of Service or your use of the Services. Nothing contained in these Terms of Service is in derogation of Schwabe North America's right to comply with governmental, court and law enforcement requests or requirements relating to your use of these Services or information provided to or gathered by Schwabe North America with respect to such use. A printed version of these Site Terms of Service and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Site Terms of Service to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

24. Severability and Integration

Unless otherwise specified herein, these Terms of Service constitute the entire agreement between you and Schwabe North America.

Our Guarantee To You

We believe our obsession with quality makes for better supplements. It’s why we devote time and resources to rigorously test and approve our products. It’s also why we offer a 45-day satisfaction guarantee when you purchase your Nature’s Way product from naturesway.com or an authorized seller.

We want you to be confident in the Nature’s Way product you’ve selected for your wellness routine. If for any reason you are not satisfied with a Nature’s Way product you purchased for personal use from us or one of our authorized sellers, we want to make it right.

Return Policy

If you are not satisfied with your purchase for any reason, you may return it within 45 days of the date of your purchase for a full refund, excluding any shipping charges. Please keep your packing slip or confirmation email for proof of purchase. We monitor return activity for abuse and reserve the right to limit or refuse returns or exchanges.

We reserve the right to request the product be shipped back to us in its original packaging at the customer’s expense and we do not assume responsibility for lost or misdirected returns. Please note that clearance items, as well as short-dated and expired product are not eligible for an exchange or refund.

To obtain a refund for product purchased directly on Naturesway.com, or if you are unable to obtain a refund from the authorized seller from which you purchased your product, please call one of our Customer Care Team at 1-800-962-8873. Please have information available regarding where and when you purchased your product. Upon approval of your request, you will then need to mail your Nature’s Way product, a proof of purchase (such as your receipt), and your Guarantee approval confirmation number to:

Nature’s Way Brands
Attn: Customer Care
825 Challenger Dr.
Green Bay, WI 54311

Your Guarantee request must be submitted within 45 days of the date of your purchase, and you are responsible for costs incurred in mailing your product and proof of purchase. All refunds issued will be for the product purchase price, exclusive of taxes and fees. If you select a replacement product instead of a refund, you may select a product of equal or lesser value.

Our 45-day guarantee only applies to products sold on naturesway.com or by authorized sellers of Nature’s Way products. This is because we’re unable to control the quality of products sold by unauthorized sellers. We’re in constant pursuit of the highest quality supplements – a mission we take seriously. Give our team a call if you have questions about any Nature’s Way supplement.

Nature’s Way reserves the right to verify information, require a valid proof of purchase, request return of product and to deny Guarantee requests in its sole discretion in cases of suspected fraud or if an individual has abused the Nature’s Way 45-Day Satisfaction Guarantee.

Nature’s Way is committed to making our website accessible to all. It’s another way we help people live healthy lives. Whether you’re using assistive technologies like screen readers, magnifiers, voice recognition software, or captions on videos, our goal is to make your experience on Naturesway.com a good one.

We look at this process as an ongoing effort and continue to work on enhancing the accessibility of our site. We’re taking steps and devoting resources to this important endeavor. Please contact us if you have questions, feedback, or suggestions.

Take up to 20% off stocking stuffers, no code necessary. 

Offer is to receive up to 20% off only on the merchandise displayed on   [https://naturesway.com/collections/stocking-stuffers]. Offer good from 12/10 @ 12:01am CDT to 12/17 at 11:59pm CDT. Discounts are applied to the price shown, and no code is necessary. While supplies last. Not valid on applicable taxes or shipping & handling charges. No adjustments on previous purchases. Cannot be combined with other offers. Not valid for cash or cash equivalent. Does not include Integrative Therapeutics,

Up to 25% off Overstock items

Offer is to receive up to 25% off only on the merchandise displayed on   [https://naturesway.com/collections/overstock]. Discounts are applied to the price shown, and no code is necessary. While Supplies Last. Not valid on applicable taxes or shipping & handling charges. No adjustments on previous purchases. Cannot be combined with other offers. Not valid for cash or cash equivalent. All sales of overstock items are final and not eligible for returns or exchanges. Offer is subject to change. Exclusions may apply. Void where prohibited.  

40-60% off products in Last Chance

Offer is to receive up to 60% off only on the merchandise displayed on   [https://naturesway.com/collections/last-chance]. Discounts are applied to the price shown, and no code is necessary. While Supplies Last. Not valid on applicable taxes or shipping & handling charges. No adjustments on previous purchases. Cannot be combined with other offers. Not valid for cash or cash equivalent. All sales of last chance items are final and not eligible for returns or exchanges. Offer is subject to change. Exclusions may apply. Void where prohibited. 

25% off select products with code EXPLORENW

Offer valid from 10/1/2023 until 6/30/25 at 11:59pm CDT. Offer applies to all products listed at [https://naturesway.com/collections/explore-natures-way] using the code at checkout. Valid on merchandise only at naturesway.com. Excludes all Integrative Therapeutics products. Not valid on applicable taxes or shipping & handling charges. No adjustments on previous purchases. Cannot be combined with other offers. Not valid for cash or cash equivalent. Offer is subject to change. Exclusions may apply. Void where prohibited.

20% off your first order with email sign-up

Enter promo code from your email at checkout to redeem. Offer limited to one-time use only online at naturesway.com and is non-transferable. Offer applies to merchandise on naturesway.com only and is not valid on applicable taxes or shipping and handling charges. Excludes all Integrative Therapeutics products. No adjustments on previous purchases. Not valid for cash or cash equivalent. Cannot be combined with other offers or discounts. Nature’s Way is not responsible for lost or stolen coupon codes and reserves the right to alter, modify, or discontinue this offer at any time. Additional exclusions may apply. Void where prohibited.

15% off your first order with email sign-up

Enter promo code from your email at checkout to redeem. Offer limited to one-time use only online at naturesway.com and is non-transferable. Offer applies to merchandise on naturesway.com only and is not valid on applicable taxes or shipping and handling charges. Excludes all Integrative Therapeutics products. No adjustments on previous purchases. Not valid for cash or cash equivalent. Cannot be combined with other offers or discounts. Nature’s Way is not responsible for lost or stolen coupon codes and reserves the right to alter, modify, or discontinue this offer at any time. Additional exclusions may apply. Void where prohibited.

This website uses cookies and other tracking technologies to enhance user experience and to analyze performance and traffic on our website. We also share information about your use of our site with our social media, advertising and analytics partners. If we have detected an opt-out preference signal, then it will be honored. Further information on our policy is available in our Privacy Policy 

Or if you have a personal request, please complete the, Exercise My Rights form below. This form allows you to make the following requests:

• Access to the Information that Nature's Way has related to you and your activities on our website. 
• Request Nature's Way to delete the information about you and your activities on our website.
• Request Nature's Way not to sell or share your data. Nature's Way works with partners that support a friendly informative journey on and off our website.
• Request Nature's Way to correct your personal information.

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Consumer Health Data Privacy Policy

This policy governs the websites (each a “Site”), apps (each an “App”), offline locations or services (collectively, the “Services”) owned and operated by Nature’s Way Brands, LLC, or its affiliates and subsidiaries (referred to herein as “Nature’s Way,” “we,” “us,” or “our” as applicable) that display, reference, or link to this Health Data Privacy Policy. This policy supplements the Nature’s Way Privacy Policy and applies to “consumer health data” subject to Washington State’s My Health My Data Act (MHMDA).

CONSUMER HEALTH DATA WE COLLECT

• Some of the products we sell and services that we provide to our customers may result in the collection of data that qualifies as “consumer health data,” as defined by the MHMDA. When we collect such data, it falls into the following categories: Products or services that may reveal information about your health-related conditions, symptoms, status, diagnoses, testing, or treatments.
• Products or services that may reveal information about your bodily functions, vital signs, reproductive or sexual health, weight and fitness-related goals/activities, and exercise habits/goals.
• Precise location information that could reasonably reveal your use of health services or supplies.
• Products or services that may reveal information that could identify your attempt to seek health related services.

• Other information that may be used to infer or derive data related to the above or other health information.

SOURCES OF CONSUMER HEALTH DATA

As described further in the “Collection of Information” section of the Privacy Policy, we collect consumer health data directly from you, from your interactions with our Services, from third parties, including Affiliates, and from publicly available sources.

WHY WE COLLECT AND USE CONSUMER HEALTH DATA

We may use the categories of consumer health data described above for the following purposes:

Communicating with You. We use consumer health data to respond to your questions and comments when you communicate with us through links or pages in the Services, such as the "Contact Us" feature.

Processing Your Transactions. If you purchase products from us on or through the Services, we use your consumer health data to process your purchase, confirm your order, and deliver the items to you.

Administering the Services. We use your consumer health data to administer the Services and carry out any other business activities.

Abandoned Cart. We use technologies to help keep track of the items you put into your cart, including when you have abandoned your cart, and use this information to determine when to send a cart reminder via SMS or other channels.

Providing You with Personalized Recommendations. If you choose to complete assessments in the Services, we will use your consumer health data to send you personalized product recommendations and other information that may be of interest to you.

Performing Analyses. We use your consumer health data to perform business analyses or for other purposes designed to improve the quality of our business and the Services we offer.

Preventing and Detecting Fraud and Other Crimes. We use your consumer health data to help prevent and detect fraud and other crimes that might be committed using or against the Services. We may use your consumer health data to investigate possible violations of and enforce our contracts.

Managing and Operating Our IT Systems. We use your consumer health data to help us in troubleshooting, testing, maintaining, and protecting our IT systems, including our Sites.

Complying with Legal and Regulatory Obligations. We use your consumer health data to comply with our legal and regulatory obligations, which arise from time to time. We may also use your consumer health data to protect our or others’ rights, privacy, safety or property, and/or that of our affiliates. We do this to protect our business assets and to comply with our legal obligations.

Promotions, Surveys, Sweepstakes, and Message Boards. We use your consumer health data to enable you to voluntarily participate in features such as promotions, surveys, polls, sweepstakes, and message boards in the Services.

Creating Aggregate or Anonymized Information. We use consumer health data you provide to us regarding the Services to provide product feedback to our customers in aggregated form. We may also use aggregate consumer health data to analyze general trends in the use of the Services.

As Otherwise Permitted by Law or as We May Notify You. We may also use consumer health data you provide to us for other purposes as disclosed at the time you provide your information or otherwise with your consent.

WITH WHOM DO WE SHARE CONSUMER HEALTH DATA

As defined by MHMDA, we share consumer health data with the categories of third parties listed below. We will obtain your consent before sharing your consumer health data.  

Affiliates. We may share your consumer health data with our Affiliates to send you promotions, information about sales and offers, and newsletters in which you have indicated interest and for legal and other business purposes.

Business Partners. We may share your consumer health data with companies with whom we partner to offer goods or services, including jointly provided products, or sweepstakes, contests, and similar and promotions.

Competent Governmental and Public Authorities. We may share your consumer health data with governmental authorities if we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity or a violation of our Terms and Conditions (posted at the footer of our Site) or other contracts.

Third Parties Pursuant to Legal Process. We may share your consumer health data to the extent necessary to respond to subpoenas, court orders, or other legal process; in response to a request for cooperation from law enforcement or a government agency; or to otherwise comply with our other legal and regulatory obligations.

Other Third Parties. We may share your consumer health data when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, including to allow us to pursue available remedies and limit the damage we may sustain. To the extent we share your consumer health data with other third parties, we will do so in accordance with MHMDA.

HOW TO EXERCISE YOUR RIGHTS

MHMDA provides covered individuals with certain rights to access, delete, or withdraw consent relating to their consumer health data, subject to certain exceptions. 

If you would like to exercise the rights outlined above, please follow the prompts here or by email at privacyquestion@naturesway.com. If you send a request by email, please write “Consumer Health Data Request” in the subject line and state which rights you seek to exercise in the body of your message. We may take steps to verify your identity before responding to your request by asking you a series of questions about your previous interactions with us.

If your request to exercise a right under the MHMDA is denied, you may appeal that decision by emailing us at privacyquestion@naturesway.com. If your appeal is unsuccessful, you can raise a concern or lodge a complaint with the Washington State Attorney General at www.atg.wa.gov/file-complaint or the Nevada State Attorney General at https://ag.nv.gov/Complaints/File_Complaint/.

REVISIONS TO THIS PRIVACY POLICY

We reserve the right, at our sole discretion, to change, modify, add, remove, or otherwise revise portions of this policy at any time. When we do, we will post the change(s) on our Services. Your continued use of our products and Services following the posting of changes to these terms means you accept these changes. If we change this policy in a material or substantive way, we will provide appropriate notice to you.

HOW TO CONTACT US

If you have any questions or concerns about this policy or the practices described herein, you may contact us by email at privacyquestion@naturesway.com.

Effective: March 31, 2024                   Last updated: April 15, 2024